Frequently Asked Questions

Yes, it is available for both iOS and Android devices. Your patients can
download it from the iOS (Apple) App Store or Google Play Store.

No, your app is free to download and use for patients.

Your patients can sign up using their NHS login credentials. Your app offers a
simple sign-up process with no manual entry of information required. If the
patient doesn’t have an NHS login, your app will help them set one up.

How do I campaign our app out to my patients?
You can invite your patients to use the app by doing the following:
– Go to ‘Managed Patients’ screen in TITAN
– Either ‘Select All’ or select on certain patients
– Click ‘Register for PharmAppy’
– They will receive a message to their preferred method of contact (e.g.

by text) prompting them to download your pharmacy’s new, NHS-
approved app. It will guide them to log in with their NHS login account,

then which your pharmacy will be pulled in as normal as well as their
medication.

Your pharmacy will show, with no option for the patient to select from a list of
pharmacies, helping you to grow your customer base.

Your app will auto-renominate the patient back to you, their original site on
your app, helping you to retain your customer base.

The patient’s current nomination will show once the patient has scanned the
QR code and has created their account. Pharmacy specific QR codes will
follow sometime in March.

Your app will automatically import the patient’s medication directly from their
NHS record, with no manual input upon account creation.

Yes, they can add third parties themselves by going to the ‘Request’ tab in
your app, tapping the ‘+’ icon next to their initials and entering a basic set of
information (using PDS) and granting access via email with NHS login.
Alternatively, if the dependant cannot be found via PDS (Personal
Demographic Service), they can enter their dependant’s GP system
credentials (linkage key and account ID) which will pull in their NHS record.

Yes, patients simply need to ‘Enable’ Reorder Reminders, and it’ll automatically
remind them to reorder their prescription using the Last Issue Date at their GP,
their cycles, and the relevant turnaround times.

Yes, PharmAppy is registered with the Information Commissioner’s Office and
is GDPR compliant. All sensitive information is encrypted, ensuring that your
app is safe and secure to use.

To update their personal information, your patients will log into your app,
navigate to the ‘Account’ tab, and make the necessary changes in ‘Account
Details’. They must ensure that their contact details are current to receive
timely notifications.

Yes, your patients will get tagged upon placing their first order. If you don’t
have a ‘PharmAppy’ tag, TITAN will generate this automatically.

Yes, simply tap on the order in Repeat Flow, and add a comment. Your
patients will then receive this in the app.