Our new NHS service means you can get clinical advice and a suitable treatment for selected common health conditions, without needing to see your GP.
Instead, you can speak to our pharmacist, who can talk to you about your symptoms before recommending and issuing the best treatment. *Appointments subject to availability.
How the NHS Pharmacy First Service works
Check your symptoms
Use our symptom checker below if you're showing signs of one of the relevant conditions and select the condition link to get started.
We Prepare with CareBook your appointment
We’ll take a few details and ask you about your condition. You’ll then be able to choose a time and date for a video call with one of our pharmacists.
Have your consultation
We’ll email you confirmation of your appointment, along with a video link for you to use to speak with our pharmacist about your symptoms.
Get your treatment
Our pharmacist will chat to you about the most suitable treatment. They might issue a prescription medicine, or inform you about helpful treatments available from our shop.
We’ll deliver it for free
Any prescription medication is delivered to you for free, using Royal Mail’s tracked 24-hour service, so should arrive with you the next day.
What conditions can we help with?
Impetigo
A skin infection that’s easily spread, causing red sores and blisters.
Infected insect bites
Insect bites over 2 days old and showing signs of being infected.
Shingles
An infection in adults that leads to a painful rash developing on the skin.
Sinusitis
A bacterial infection in the sinuses that can lead to discomfort and feeling unwell.
Sore throat
A sore throat is usually caused by a virus like the common cold or flu.
Urinary tract infections (UTI’s)
Urinary tract infections can lead to pain and discomfort when trying to pee.
*We can help with urinary tract infections (UTIs) in women if they’re considered to be uncomplicated (you’re aged between 18-64, are not pregnant, and haven’t had a previous UTI in the last 6 months).
What conditions can we help with?
We might be able to help if you:
- Are an adult, or suspect impetigo in a child aged 1 or older
- Have red sores and blisters on the skin
- Have blisters that have popped and left crusty, golden-brown patches that could:
- Look like cornflakes on your skin
- Get bigger
- Cause itching
- Spread to other areas of your body
- Sometimes be sore and tender to touch
This service isn’t suitable for pregnant individuals under 16 years old who should instead make an appointment to see their doctor.
You’ll also need to contact your GP if you keep getting impetigo infections.
We might be able to help if you:
Are an adult, or suspect impetigo in a child aged 1 or older
Have red sores and blisters on the skin
Have blisters that have popped and left crusty, golden-brown patches that could:
Look like cornflakes on your skin
Get bigger
Cause itching
Spread to other areas of your body
Sometimes be sore and tender to touch
This service isn’t suitable for pregnant individuals under 16 years old who should instead make an appointment to see their doctor.
You’ll also need to contact your GP if you keep getting impetigo infections.
We might be able to help if you:
Are an adult aged 18 or over
Are showing symptoms including:
A tingling or painful sensation on an area of your skin
Feeling generally unwell and experiencing headache
Developing a blotchy rash within a few days of the two previous symptoms (usually on the chest or tummy, but it can appear anywhere on the body, including the face, eyes, or genitals).
Shingles rash appears only on one side of your body. A rash spanning both the left and right side of your body will most likely be a sign of a different condition, and we’d recommend speaking to your GP or calling NHS 111.
You should also speak to your GP if you suspect shingles and you’re pregnant.
We might be able to help if:
You’re an adult or suspect a child in your care aged 12 or over may have sinusitis
You’re getting over a recent episode of cold or flu (sinusitis is common following a viral infection like this)
You have the following symptoms:
A cough
Toothache
Raised temperature (above 38C)
A headache with pressure, pain, or tenderness around the eyes, cheeks, and forehead
Green or yellow-coloured snot
A reduced sense of smell
Blocked nose
This service isn’t suitable for pregnant individuals under 16 years old who should instead make an appointment to see their doctor.
You’ll also need to speak to your GP if you have a compromised immune system or your symptoms have been ongoing for over 12 weeks (chronic sinusitis).
We might be able to help if you:
Are 18 or over,
or have a child aged 5 and above with a sore throat
Have symptoms including:
A raised temperature (above 38C)
Pain when swallowing
Red, inflamed tonsils
White, streaky patches on the tonsils
This service isn’t suitable for pregnant individuals under 16 years old who should instead make an appointment to see their doctor.
You’ll also need to speak to your GP about your sore throat if it’s been ongoing for 12 months (7 or more episodes in this time).
We might be able to help if you:
Are female and aged between 18-64
Have symptoms including:
Needing to pee more often than usual, including at night
Pain or discomfort when peeing
An urgent or sudden need to pee
Cloudy looking urine
If you notice blood in your pee or pain in your lower tummy area, we’d recommend making an appointment with your GP.
If you experience the following symptoms, ask for an emergency (same-day) or out-of-hours appointment with your GP:
Kidney pain (tenderness behind the ribs toward the back)
Feeling and/or being sick
Flu-like symptoms
A temperature above 38C
A temperature below 36C
You’ll also need to speak to your GP about a UTI treatment if you’re pregnant, use a catheter, or have recurring UTIs (2 in the last 6 months, or 3 in the last 12 months).
Why choose this service?
- Free NHS service delivered by Pharmacy2U
- No need for a GP appointment
- Quickly access clinical advice and a suitable treatment
- Can be done from the comfort and privacy of your home
- Free tracked delivery of any prescription treatments
- Helps relieve pressure on your local GP
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This guide is designed to help care providers understand further knowledge on eMAR ; we have ensured to include everything you need to know, such as:
- What to consider when first looking at different eMAR systems
- How eMAR integrates with digital planning systems
- Implementation, training, security and GDPR
- How eMAR helps with inspections
- Information on the ATLAS eMAR features and benefits
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